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Portfolio Details

  • Objective

    Activation of Amazon Seller Account for Section 3 Inauthentic claim

  • Date

    15 February, 2024

  • Marketplace

    United Kingdom

  • Challenges

    Address Section 3 Inauthentic Claims for item Inauthenticity Suspension

  • Solution

    Account reactivated and operations resumed after writing comprehensive appeal.

We Activated 2 Years Old Suspended Accunt Due To Section 3 Item Inauthentic Claim

This case involves reactivating a deactivated Amazon seller account due to an Inauthentic claim and releasing £40,000 held. The client struggled for 1.5 years with multiple unsuccessful attempts with other service providers.

Client Background

The client’s Amazon seller account was deactivated on June 2022, due to concerns about the authenticity of their listed items. Amazon requested invoices and a brand authorization letter to confirm the authenticity of the products. As a result, Amazon placed a hold on £40,000 in the account. For almost 1.5 years, the client tried to reactivate the account on their own and with the help of several service providers but they were unsuccessful.

Case Study Overview

1. Account Deactivation

The client’s Amazon seller account was deactivated due to concerns about item authenticity. Amazon requested invoices and a brand authorization letter, and £40,000 were placed on hold in the account.

2. Initial Attempts by Client

For 1.5 years, the client tried to reactivate the account on their own and with the help of various service providers but was unable to resolve the issue. Despite their efforts, the account remained deactivated, and the funds continued to be held by Amazon.

Appeal Rejected Submitted By the Client

3. Engagement with Our Services

In January 2024, the client approached us for assistance. We thoroughly reviewed the case, analyzed the reasons for previous rejections, and prepared a comprehensive appeal to Amazon.

We employed our specialized technique for inauthentic claims, which involves providing extensive documentation and presenting the information strategically to meet Amazon’s stringent requirements.

4. First Appeal

Our first appeal included detailed information and documentation as required by Amazon. We used our specialized technique for inauthentic claims to ensure the appeal addressed all concerns. Despite our efforts, Amazon rejected this appeal, requesting further details.

5. Second Appeal

In the second appeal, we provided additional information and documentation as requested by Amazon. We meticulously addressed every point raised in the rejection notice. However, this appeal was also rejected, prompting us to further refine our approach and gather more supporting evidence.

Appeal Rejected Submitted From Our End

6. Third Appeal and Account Reactivation

For the third appeal, we made sure to include even more detailed information and supporting documentation. We adjusted our strategy based on the feedback received from Amazon’s previous responses. This time, Amazon accepted our appeal, resulting in the reactivation of the client’s account.

7. Client Satisfaction

The client was extremely happy with the results. After struggling for over 1.5 years, they were relieved and grateful that we were able to reactivate the account in three appeals. The immediate release of the £40,000 held in the account further added to their satisfaction.

Conclusion

This case study highlights our expertise in handling complex Amazon account issues. The client struggled for over 2 years to reactivate their account and release held funds due to Inauthentic Claims. We successfully reactivated the account on the third appeal after employing our specialized technique for inauthentic claims . This case exemplifies our dedication, persistence, and ability to achieve positive outcomes for our clients.

We are dedicated to helping Amazon sellers overcome account suspensions and maximize their success through expert account management.

Popular Suspension Reason

Intellectual property

Inauthentic Claim

Drop Shipping policy

Seller Code of Conduct

Account Health Issues

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